I. Scope of application
1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation or rooms for holding events and seminars, as well as all further services and deliveries rendered by the hotel to the customer.
2. Subletting or re-letting the rooms provided is not permitted.
3. The customer's own general terms and conditions shall only apply if this has been expressly agreed to in text form.
II. Conclusion of contract, contracting parties
1. The contract comes into effect upon acceptance of the customer's offer by the hotel. The hotel reserves the right to confirm the booking in text form. In the event of booking via the hotel's own website, the contract is concluded by clicking the 'PAY AND BOOK' button.
2. The contracting parties are the hotel and the customer. If a third party has booked on behalf of the customer, the third party is jointly and severally liable to the hotel together with the customer for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
III. Services, prices, payments, and set-off
1. The hotel is obliged to keep the rooms or spaces booked by the customer available and to render the agreed services.
2. The customer is obliged to pay the hotel's applicable or agreed prices for the provision of rooms and for any additional services used. This also applies to services arranged directly by the customer or via the hotel that are provided by third parties and advanced by the hotel.
3. The agreed prices include taxes and local levies applicable at the time the contract is concluded. If the period between the conclusion and performance of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel reserves the right to increase the contractually agreed price accordingly.
4. Hotel invoices without a due date are payable immediately upon receipt without deduction. In the event of late payment, the statutory provisions apply. The hotel is entitled to request a reasonable advance payment or security deposit from the customer at the time of contract conclusion. The amount of the advance payment and the payment dates may be agreed in the contract in text form.
5. The customer may only set off a claim against a claim of the hotel if the customer's claim is undisputed or has been established by a final judgment.
IV. Hotel's right of withdrawal
1. If a free-of-charge withdrawal right for the customer (see V.) has been agreed within a certain period, the hotel is likewise entitled to withdraw from the contract during this period if other customers enquire about the contractually booked rooms and the customer, upon the hotel's request within a reasonable deadline, does not waive their withdrawal right.
2. If an agreed advance payment or security deposit has not been made even after a reasonable grace period set by the hotel with a threat of refusal has elapsed, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for an objectively justified reason, in particular if:
- force majeure or other circumstances beyond the hotel's control make performance of the contract impossible;
- rooms or spaces are booked with misleading or false information on material facts, e.g., regarding the identity of the customer or the purpose of the stay;
- the hotel has reasonable grounds to believe that use of the hotel services may jeopardize smooth operations, the security, or the public reputation of the hotel through circumstances not attributable to the hotel's sphere of control or organization;
- there is a breach of section I.2.
IV. Hotel's right of withdrawal — consequences
4. The hotel must notify the customer without delay of the exercise of the right of withdrawal.
5. In the event of a justified withdrawal by the hotel, the customer has no right to claim damages. Should a claim for damages arise for the hotel against the customer upon withdrawal, the hotel may assert this as a lump sum.
V. Customer's right of withdrawal (cancellation)
1. A withdrawal by the customer from the contract concluded with the hotel requires the hotel's consent in text form. If such consent is not given, the agreed contract price remains payable even if the customer does not make use of the contracted services.
2. If a date for withdrawal from the contract has been agreed between the hotel and the customer in text form, the customer may withdraw from the contract up to that date without triggering any payment or compensation claims by the hotel. The customer's right of withdrawal lapses if they do not exercise their right of withdrawal in writing to the hotel by the agreed date, unless there is a case of delay in the hotel's performance or an impossibility of performance for which the hotel is responsible.
3. In the case of rooms and event spaces not used by the customer, the hotel retains the right to the agreed remuneration. Revenue from alternative letting of the rooms/spaces as well as saved expenses shall be credited. Saved expenses may be assessed as a lump sum.
V.4.1 Free-of-charge cancellation of rooms
- 15 or more rooms: possible up to 30 days before arrival
- 10 to 14 rooms: possible up to 20 days before arrival
- 4 to 9 rooms: possible up to 10 days before arrival
- 2 to 3 rooms: possible up to 2 days before arrival
- 1 room: possible until 2:00 pm on the day of arrival
V.4.2 Cancellation fees for unused services
If the customer does not make use of contracted services that were reserved in advance, they remain obliged to pay the agreed price at the following rates:
- Up to 15 days before arrival or event date: 25%
- Up to 10 days before arrival or event date: 50%
- Up to 5 days before arrival or event date: 75%
- Up to 2 days before arrival or event date: 80% of ordered services
V.5 Changes to participant numbers for events
1. A change in the number of participants by more than 5% must be communicated to the hotel no later than 4 working days before the event date and requires the hotel's approval.
2. If the number of participants decreases by more than 5%, the customer should notify the hotel as early as possible, no later than within the deadline set out in clause 1. In this case, the original number of participants less 5% shall be used as the basis.
3. In the event of an upward deviation, the actual number of participants shall be charged.
The customer is free to demonstrate that a claim has not arisen or has not arisen in the amount claimed.
VI. Bringing food and beverages
Customers may not consume food or beverages they have brought themselves at events or in the publicly accessible areas of the hotel. Exceptions require a written agreement with the hotel. In such cases, a contribution to cover overheads will be charged.
VII. Room availability, handover, and return
1. In principle, the customer does not acquire any right to be provided with a specific room.
2. Booked rooms are available to the customer from 3:00 pm on the agreed day of arrival.
3. On the agreed day of departure, rooms must be vacated and made available to the hotel by 11:00 am at the latest. After this time, the hotel may charge the customer 100% of the full room rate for the contractually excessive use of the room. The customer is free to demonstrate that a claim has not arisen in the amount claimed.
VIII. Liability
1. The hotel is liable for damages arising from injury to life, limb, or health for which it is responsible. It is also liable for other damages caused by an intentional or negligent breach of duties typical of this type of contract. Duties typical of this type of contract are those whose performance makes the contract possible in the first place and on whose compliance the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach by a legal representative or vicarious agent. Further claims for damages are excluded to the extent not otherwise provided in this clause VIII. If disruptions or deficiencies arise in the hotel's services, the hotel will endeavor to remedy them upon becoming aware or upon the customer's immediate notification. The customer is required to make reasonable efforts to contribute to the elimination of the disruption and to keep any damage to a minimum.
2. The hotel's liability for items brought in by guests is governed by the applicable statutory provisions, i.e., up to one hundred times the room rate per day, up to a maximum of €3,500. Liability claims lapse if the customer does not immediately notify the hotel upon becoming aware of loss, destruction, or damage (§ 703 BGB).
3. Where a parking space in the hotel car park is made available to the customer, whether free of charge or for a fee, this does not give rise to a contract of safekeeping. The hotel accepts no liability for loss or damage to vehicles parked or maneuvering on hotel grounds, or their contents, except in cases of intent or gross negligence. This also applies to the hotel's vicarious agents.
4. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, other than for gross negligence or intent, are excluded.
5. Messages, post, and parcels for guests are handled with care. The hotel undertakes delivery, storage, and — on request and for a fee — forwarding. Claims for damages, other than for gross negligence or intent, are excluded.
6. Attaching decorative materials or other items brought in is prohibited without the hotel's prior consent (in text form).
7. The customer is liable for any damage to the furnishings, inventory, or technical equipment caused by the customer, visitors, staff, or other third parties within their sphere, which is not attributable to the hotel, provided that the customer is an entrepreneur. The customer is advised to take out insurance for damages for which the hotel is not responsible.
8. Our hotel is a non-smoking hotel. Smoking inside the building is not permitted. Should we find that smoking has occurred within the hotel, we will charge a cleaning flat fee of €250.00 for the additional cleaning effort. The customer is free to demonstrate that this claim has not arisen or has not arisen in the amount claimed.
9. If music is used as part of an event, the customer must register the event with GEMA if required. The hotel is indemnified by the customer against all claims arising from any unauthorized use of GEMA or third-party rights.
IX. Final provisions
1. Amendments or supplements to the contract, the acceptance of the offer, or these terms and conditions should be made in text form. Unilateral amendments or supplements by the customer are ineffective.
2. The place of performance and payment is Gera.
3. The exclusive place of jurisdiction for commercial transactions is Gera. The hotel may, at its option, also bring an action against the customer at the customer's registered office. The same applies to customers who do not fall under sentence 1 where they have their registered office or domicile outside a member state of the EU.
4. German law applies.
5. Should any individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply.
Questions? Contact us
For questions about these terms and conditions or about a specific booking, please get in touch with us directly: